When registration goes bad

Dear Broad Street Run,

I’d hate to be your IT guy right now.  Registration today was long, hard and unenjoyable.  It took me three times to try and get through due to site slowness and runners not being able to breath in and breath out and take their time in registering.  The Broad Street run sold out in 5 days last year.  Were you not expecting to have ridiculous numbers of runners sitting by their computers waiting to sign up as registration was suppose to open ‘around 10 AM’??  I mean really, this race has been around awhile.  A friend of mine was tweeting other races because of people’s frustration with registration.  Granted, us runners probably need to learn to breath in and out a little bit in relax, but what can we say, we get excited about things.  Then, there’s the issue of people being registered multiple times. I mean, there has to be some way to set up the confirmation stage so people don’t click buttons more than once.  I feel for the people who hit confirm, yet get a ‘service unavailable’ message- that was me my first time too.  But people having to wait 40 minutes- a few hours for things to go through??  It’ll take me a shorter amount of time to run the race.  I think It’s about time to get a better registration system.  You figured people were going to hop on the registration band wagon so why not bite the bullet before issues come up?  You might want to fix some things ASAP before it becomes known as the BS Run.

Love,

The Long Distance Running Community

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